Managed Services
Avoid the headaches.
Let us take care of it.
We have three managed IT and cyber security packages for businesses, large and small. These packages enable us to handle all aspects of your IT infrastructure—including managed phone systems and managed network services.
If you’re not sure what you need though, talk to us first for advice and to find out how easy it is for us to plug in and play with your business.
Scroll down to explore our three packages for managed services.
Managed Services Plans
Cloud Essentials
Best for: Small businesses that want Microsoft 365 fully managed, secured, and supported for a cloud-first or BYOD workforce.
What’s included:
- Microsoft 365 management & security
- Unlimited Microsoft 365 support (email, OneDrive, SharePoint, Teams)
- Email threat protection
- Cloud file backup & recovery
- Account security & takeover protection
- Dark web monitoring
- 24/7 cyber security monitoring & response
- One-time Microsoft 365 security audit & secure setup
Ideal when:
- Your team works primarily in Microsoft 365
- Staff use their own devices or minimal on-site IT is required
- You want strong security without full device support
Managed IT & Cyber
Best for: Businesses that want their IT fully managed – including staff support, devices, and cyber security.
Everything in Cloud Essentials, plus:
- Unlimited remote device & user support
- Full management of business computers (laptops & desktops)
- Device protection & antivirus
- Ransomware protection
- Proactive monitoring to detect and prevent device issues
- Regular security and system updates for business devices
- Hardware procurement & device lifecycle management
- Phishing simulation testing for staff
- On-site support available ($175/hour)
- Out-of-hours support (1 hour included per month)
Ideal when:
- You want one provider handling day-to-day IT
- Staff need ongoing support for work devices
- You want proactive protection and maintenance, not just break-fix
Complete Cyber Assurance
Best for: Growing or regulated businesses that need formal cyber assurance, compliance alignment, and external credibility.
Everything in Managed IT & Cyber, plus:
- MiEverything in Managed IT & Cyber, plus:crosoft 365 Business Premium licence included (valued at $39/month)
- Extended business hours support
- Out-of-hours support (extended coverage & additional hours included)
- Monthly business & cyber security reviews
- Strategic IT & cyber security planning
- Quarterly on-site review & planning session (SA metro & surrounds)
- Twice-yearly in-person cyber security awareness training for staff
- Advanced email security & impersonation protection
- Advanced application control
- Complete asset inventory & visibility
- SMB1001 Gold alignment & certification
- Prioritised security risk reviews and remediation planning
- IT project scoping, planning & execution
- Access to discounted cyber insurance through our broker partner (T&Cs apply)
Ideal when:
- You need to satisfy insurers, auditors, or regulators
- Cyber risk is a leadership or board-level concern
- You want assurance, planning, and external credibility — not just support
Service Descriptions
Below is a breakdown of the services included within our managed plans. Services vary depending on the plan, so please refer to each tier for specific inclusions.
Core Cloud & Microsoft 365 Services
Microsoft 365 Management
We manage and support your Microsoft 365 environment day to day. This includes setting up and removing users, managing licences, resetting passwords, and keeping everything configured correctly so your team can work without interruption.
Microsoft 365 Business Standard Licence Included
Each user is provided with a Microsoft 365 Business Standard licence (valued at $22 per user per month), giving access to Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. Existing licences can be used if preferred.
Unlimited Microsoft 365 Support
Get help with Microsoft 365 whenever you need it during business hours via phone, email, or ticket. We assist with email, OneDrive, SharePoint, Teams, and user-related issues.
Email Threat Protection
All incoming emails are scanned using advanced threat detection that analyses both the sender and the content of the message. This helps stop phishing, impersonation, and malicious emails before they reach your inbox. Suspicious emails are quarantined, and our team can review them on your behalf if needed.
Cloud File Backup & Recovery
Your Microsoft 365 data is backed up automatically every day, including emails, OneDrive, SharePoint, and Teams. If a file or email is accidentally deleted or lost, we can restore it quickly.
Account Security & Takeover Protection
We monitor sign-ins for unusual or risky behaviour, such as logins from unexpected locations or unusual times. If something looks suspicious, we’re alerted immediately so we can secure the account and prevent unauthorised access.
Dark Web Monitoring
We continuously monitor known dark web marketplaces for stolen passwords or login details linked to your business. If anything is found, we’ll notify you and help you secure affected accounts.
24/7 Cyber Security Monitoring & Response
Your environment is monitored around the clock for signs of cyber threats or suspicious activity. If an issue is detected, our team is notified immediately — even after hours — so action can be taken to protect your business.
One-Time Microsoft 365 Security Audit & Secure Setup
We review your Microsoft 365 environment and apply recommended security settings to ensure it is configured safely from the outset. This provides a strong security baseline aligned with best practice.
Unlimited Remote Support
Get help from our support team whenever you need it during business hours via phone, email, or ticket. Support is provided remotely and covers users and business devices where included.
Assurance, Planning & Compliance
Monthly Business & Cyber Security Reviews
A regular review focused on how your IT and cyber security are performing. We discuss risks, incidents, improvements, and upcoming needs in plain English, without technical jargon.
Strategic IT & Cyber Security Planning
We help plan future technology and security decisions so they align with your business growth, risk profile, and compliance needs.
Asset Inventory & Visibility
We maintain an accurate inventory of business users, devices, and key systems so you always have clear visibility of what’s in your environment.
SMB1001 Gold Alignment & Certification
We align your security controls and processes with the SMB1001 Gold standard and support the certification process, including evidence preparation and ongoing oversight.
In-Person Cyber Security Awareness Training
Twice per year, we deliver practical, face-to-face cyber security awareness sessions for your team, focused on recognising phishing attempts and common cyber risks.
IT Project Scoping, Planning & Execution
We help plan and deliver IT projects such as system upgrades, migrations, or new technology deployments, ensuring changes are well-scoped and smoothly implemented.
Cyber Insurance Discounts
Through our broker partner, eligible clients may access discounted cyber insurance options. Availability and pricing are subject to insurer terms and conditions.
IT & Device Management Services
Unlimited Remote Support
Get help from our support team whenever you need it during business hours via phone, email, or ticket. Support is provided remotely and covers users and business devices where included.
Device Protection & Antivirus
Your business computers are protected against viruses, malware, and other common threats. If anything suspicious is detected, our team is alerted automatically so we can respond quickly and prevent further impact.
Ransomware Protection
We actively monitor for ransomware-style behaviour, such as files being rapidly encrypted. If detected, the activity is blocked immediately to prevent your data from being locked or held to ransom.
Proactive Device Monitoring & Maintenance
Business devices are monitored for performance, health, and potential issues. This allows us to detect and address problems early, often before they cause disruption.
Regular Security & System Updates
We keep business devices up to date with operating system and security updates to reduce vulnerabilities and maintain stability.
Application Control
We control which software can be installed or run on your business devices. This helps prevent risky or unauthorised programs from being used and reduces the chance of malware or unsafe software entering your environment.
Hardware Procurement & Device Lifecycle Management
We help you select, purchase, and manage business hardware. This includes sourcing devices, applying standard configurations, tracking assets, and assisting with replacement planning when equipment reaches end of life.
Out-of-Hours Support
Emergency support is available outside normal business hours for urgent issues. Included hours vary by plan, with additional support available if required.
Not a tech person? Perfect.
We fix issues fast, explain things in plain English, and help you feel in control (without needing a degree in IT). You don’t have to stress or guess anymore. We’ll sort it.